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Sept. 14 - 16, 2026 | Renaissance Dallas Hotel

Partner Profiles

Silver

alby by Bluecore

What technology solutions and services does your company offer?

Bluecore’s suite of retail marketing technology creates personalized shopping experiences across all consumer-facing digital channels, transforming anonymous shoppers into known customers along the way.

With its AI shopping agent alby, Bluecore is enabling retailers — from enterprise to SMB — to predict and answer shoppers’ questions, significantly increasing their likelihood of purchase. alby integrates directly into retailers’ product catalogs, anticipates their intent, and progresses them through the buying journey. It simultaneously equips retailers with an entirely new dataset: the questions shoppers ask right before they buy. This data fuels their ability to personalize future interactions across every channel. Through alby, Bluecore is preparing retailers for the agentic future of commerce, where both AI agents and humans shop together.

More than 400 leading retailers, including Wayfair, Tapestry, Express, Lenovo, and Alo Yoga, and a growing number of Shopify brands trust Bluecore to accelerate profitable growth.

What problem does your technology solution solve?

Together, Bluecore and alby solve one of the most pressing challenges in retail: how to deliver personalized, conversion-driving experiences at every digital touchpoint — from email to SMS to site — without overwhelming internal teams. Bluecore unifies customer and product data to activate individualized journeys across email, SMS, mobile, and paid channels, converting anonymous shoppers into known customers and orchestrating behavior-based campaigns in real time.

alby, Bluecore’s AI shopping agent, extends that intelligence into the on-site experience, guiding shoppers like an expert store associate, anticipating their questions, and surfacing the right products, offers and information in the moment. Together, they create a seamless, persistent experience across the shopper journey, turning passive engagement into active, agent-led conversion.

What updates, if any, have been made to your technology solution since its launch?

Since acquiring alby, Bluecore has accelerated its product road map to deliver faster innovation across both platforms. Notable updates include:

  • alby Launch Week (July 2025) introduced:
    • Product Advisor: Blends quiz logic with conversational flexibility to guide shoppers.
    • Playbooks: Allow brands to define exactly how the AI should act in different scenarios.
    • In-Session Context: Adds session awareness (views, searches, cart actions) to conversations.
    • Conversational Recommendations: Serves best-sellers and context-aware products inside chat.
  • Bluecore Enhancements (2025):
    • AI Conversations in Email: Embedded product Q&A and smart content powered by alby.
    • Global Smart Content Widgets: Centrally managed content for consistency and scale.
    • Transactional Recommendations: Bring product suggestions into order confirmation emails.
    • Persistent Couponing: Personalize codes consistently across touchpoints.

 

This rapid innovation cadence is enabled by Bluecore’s new monthly release cycle, which ensures customers gain access to new capabilities faster than ever.

Provide a list of your current customers. (up to 5 customers)

Both Bluecore and alby are trusted by leading retailers across the spectrum, including:

  • Wayfair
  • QVC
  • Hibbett Sports
  • Lenovo
  • Alo Yoga
Do you have clients outside of the retail industry? If so, what other industries do you serve?

Bluecore and alby are built specifically for retail and e-commerce. All current deployments are tailored to the needs of B2C merchants, both enterprise and DTC, across fashion, home goods, health and beauty, sporting goods, and electronics.

How long, on average, does it take retailers to implement your technology solutions?
  • alby Standalone: Can be implemented in as little as a few days on Shopify, and two weeks to four weeks on other e-commerce platforms.
  • Bluecore: Typical launch timelines range from four weeks to eight weeks, including onboarding support, data sync, and campaign setup.

 

In all cases, we tailor onboarding to the retailer’s goals and internal resourcing.

What is your level of client support post-purchase? Do you have a standard service-level agreement? If so, what is it?

Yes. We provide tiered support depending on your deployment path. Enterprise clients receive white-glove onboarding, a customer success manager, and strategic guidance, as well as access to in-product updates, monthly release notes, quarterly webinars, and campaign reviews.

For Bluecore clients using alby, support is integrated across both products. Standard SLAs are available, covering uptime, response windows, and issue resolution protocols.

What level of integration is required for clients to implement your product/solution into their existing tech stack?

Bluecore and alby are designed to work within your ecosystem, not against it. alby connects to your product catalog (via Shopify, feed, or API) and optionally pulls behavioral data (e.g., cart, click, or search) for deeper personalization.

Bluecore offers direct warehouse compatibility (e.g., Snowflake, GCP), API access, and secure data export/import for full extensibility.

We work flexibly with existing ESPs, CDPs, analytics tools, and more. Bluecore also supports ingestion of loyalty data, custom attributes, and exclusions via managed or self-serve imports.

Do you offer a trial pilot program as proof of concept?

All Shopify retailers can try alby free for 30 days. Retailers on other e-commerce platforms can try alby via free proof of concept. Bluecore does not typically offer free POCs, but may engage in paid trials of proof of concepts for select retailers.
In all cases, our Customer Success team works directly with clients to define POC goals, track outcomes, and determine full rollout readiness.

Bloomreach

What technology solutions and services does your company offer?

Bloomreach is the agentic platform for personalization. Powering autonomous search, conversational shopping, and autonomous marketing, Bloomreach personalizes the entire customer journey. From retail to financial services, travel and hospitality to gaming, businesses create dynamic experiences that drive higher growth and lasting loyalty. Bloomreach drives personalization for 1,400-plus brands around the world, including American Eagle, Benefit Cosmetics, T-Mobile, A24, Burger King, Pandora, and more.

What problem does your technology solution solve?

Many brands struggle to deliver relevant and connected customer experiences because data is scattered across disconnected systems, and customers interact through multiple channels and devices. Bloomreach solves this problem by bringing together real-time customer and product data, 13-plus marketing channels, and powerful analytics, all intelligently powered by AI, within a single platform. This empowers brands to orchestrate personalized, timely experiences at every digital touchpoint. By understanding each customer and creating more meaningful, individualized journeys, companies turn fragmented digital experiences into cohesive ones that drive loyalty and growth.

What updates, if any, have been made to your technology solution since its launch?

Bloomreach has rapidly advanced its technology since launch, with major updates to its core products: Bloomreach Engagement (marketing automation), Bloomreach Discovery (commerce search), Bloomreach Clarity (conversational shopping), and Bloomreach Content (headless CMS). Recent enhancements include Autonomous AI Marketing Agents, AutoSegments, Recommendations+, and native integrations with key technology partners such as Snowflake and Shopify for Bloomreach Engagement; Conditional Slot Merchandising, Group and Shared Ranking for Bloomreach Discovery; and Search-Triggered and Guided Conversations for Bloomreach Clarity. These innovations make it even easier for brands to deliver connected, real-time experiences across channels.

Provide a list of your current customers. (up to 5 customers)

Puma, Pandora, Benefit Cosmetics, T-Mobile, and Kirkland’s

Do you have clients outside of the retail industry? If so, what other industries do you serve?

Bloomreach serves a wide range of industries beyond retail, including travel and hospitality, financial services, grocery, manufacturing, food and beverage, iGaming, telecommunications, sport teams and organizations, and more.

How long, on average, does it take retailers to implement your technology solutions?

Four weeks to eight weeks for mid-market/upper mid-market companies, and eight weeks to 20 weeks for upper mid-market/enterprise companies

What is your level of client support post-purchase? Do you have a standard service-level agreement? If so, what is it?

Bloomreach ensures reliable client support post-purchase through a range of service-level agreements tailored to customer needs. Clients can choose from Standard, Premium, or Premium Plus support packages, each offering well-defined response times and coverage based on issue severity.

What level of integration is required for clients to implement your product/solution into their existing tech stack?

Bloomreach is a modular platform that's built to easily integrate into most tech stacks. Details dependent on scope and stack.

Do you offer a trial pilot program as proof of concept?

Yes, Bloomreach offers a proof-of-concept opportunity.

Blue Yonder

What technology solutions and services does your company offer?

End-to-end supply chain management solutions for retailers, manufacturers, and logistics service providers (LSPs).

What problem does your technology solution solve?

The current systems and approaches that retailers use do not effectively capture opportunities or mitigate risks.

  • Disconnected point solutions create silos that limit data sharing and collaboration.
  • Adding or changing suppliers, carriers, and partners is difficult and time consuming.
  • Lag times and limited data make it difficult to see, understand, and solve problems when it matters most.

 

Blue Yonder’s integrated, cognitive retail planning and execution solutions, powered by the Blue Yonder platform and its AI data cloud, empower businesses to deliver a better, shopper-first experience built off unified decisioning and data.

What updates, if any, have been made to your technology solution since its launch?

Blue Yonder makes continuous updates to its solution on a rolling basis, with major updates announced on a quarterly basis.

Provide a list of your current customers. (up to 5 customers)

Sainsbury’s, Walgreens, Discount Tires, Dr. Pepper Snapple Group, L.L.Bean

Do you have clients outside of the retail industry? If so, what other industries do you serve?

Yes. Outside of retail, Blue Yonder also serves automotive, defense and government, high tech, industrial manufacturing, life sciences, LSPs, postal and parcel carriers, wholesale and distribution, and many more!

How long, on average, does it take retailers to implement your technology solutions?

Blue Yonder builds individual implementation paths and timelines for every customer based on their specific requirements and the scope of work.

What is your level of client support post-purchase? Do you have a standard service-level agreement? If so, what is it?

Blue Yonder provides significant client support post-purchase. Our standard service-level agreement is available upon request.

What level of integration is required for clients to implement your product/solution into their existing tech stack?

This is very dependent on each customer’s unique tech stack, but Blue Yonder’s platform is designed to connect into existing technology with limited difficulty.

Do you offer a trial pilot program as proof of concept?

Yes, on a customer-by-customer basis.

Bolt

What technology solutions and services does your company offer?

Bolt is a leading checkout technology company that pairs best-in-class one-click checkout with a network of 80 million-plus U.S.-based shoppers. Bolt seamlessly integrates with merchants' existing technology and payments systems, providing flexible, easy-to-implement integration with a single engineer in as little as three weeks. Leading brands like Saks OFF 5TH, Revolve, Benefit Cosmetics, and Casper leverage our technology to recognize and connect with approximately one-third of U.S. online shoppers, dramatically improving customer conversion without adding third-party-branded buttons or redirects. By working within retailers' existing tech and payment stacks, Bolt enables an enhanced, friction-free buying experience that maintains the merchant's brand integrity throughout the checkout process.

What problem does your technology solution solve?

Bolt is the only checkout technology provider solving conversion in a merchant-first way. Through simple, easy-to-implement APIs and by working agnostic of a retailer's existing payments and technology stack, merchants gain access to Bolt’s rapidly growing network of 80 million-plus shoppers. By offering shoppers seamless convenience and security they expect during their shopping experience, Bolt is helping merchants capitalize on the 77 percent of shoppers who abandon their cart before finalizing their purchase. Bolt’s seamless one-click checkout allows retailers to instantly turn guest shoppers into logged-in, known users, with Bolt shoppers converting 50 percent higher and being 15 percent more likely to make a repeat purchase compared to guests. Ultimately, Bolt is focused on the merchant first. All of our technology has been designed to empower the merchant to provide a frictionless shopping experience to its customers.

What updates, if any, have been made to your technology solution since its launch?

Since launch, Bolt has made significant upgrades to its technology through its flagship enterprise product, Bolt Ignite — fundamentally shifting the approach to e-commerce. Initially focused on converting shoppers at checkout, the company is now able to engage customers at every touchpoint. Ignite enables early recognition of 80 million-plus U.S. shoppers via their email address or phone number, helping merchants create personalized shopping experiences using rich, up-to-date information even if a shopper has never purchased from their business before.

Bolt has evolved into a comprehensive e-commerce platform, enabling merchants to deliver Amazon-like experiences and recognize half of all U.S. shoppers from the moment they land on their site. This shift focuses on the long-term value of customer data and engagement, helping brands foster deeper, lifetime connections with their customers. The company plans to continue innovating for its merchants and refining its technology in the coming months to enhance the buying experience for shoppers and the selling experience for merchants. By offering this seamless recognition and buying process earlier in the shopper journey, Bolt continues to place its bets on a prevailing industry shift that the future of checkout is check-in.

Provide a list of your current customers. (up to 5 customers)

Saks OFF 5TH, Revolve, Kendra Scott, Casper, Kay Jewelers

Do you have clients outside of the retail industry? If so, what other industries do you serve?

Yes, Bolt is built to serve any merchant that sells online — regardless of size, vertical or existing technology stack. While Bolt has shown the strongest momentum in high average order value (AOV) industries such as fashion, jewelry, and luxury, it also works with retailers in verticals such as apparel, consumer goods, automotive, and many more.

How long, on average, does it take retailers to implement your technology solutions?

Bolt can be implemented in as little as three weeks with a single engineer.

What is your level of client support post-purchase? Do you have a standard service-level agreement? If so, what is it?

Yes. Bolt’s Onboarding Team is a white-glove solution that offers retailers access to project managers, integration services, training, education and testing, as well as ongoing, dedicated support post-launch.

Before Go-Live
Your dedicated project manager will guide you through the complete implementation process, provide a project plan, and oversee all steps to get you up and running smoothly.

Your technical resources will provide consulting and best practices on your specific integration with Bolt using our API or pre-built plug-ins. We offer various levels of service depending on your specific needs. Your dedicated account manager is involved during the implementation phase and will provide education and training sessions as well as Q&As to help you get familiar with Bolt.

After Go-Live
Your account manager will always be your dedicated point of contact and strategic partner, available to review your Bolt performance, advise on new products and features, and more. They will assist with any Bolt questions and provide self-service tools that can be accessed via the Bolt Support Center.

What level of integration is required for clients to implement your product/solution into their existing tech stack?

Bolt plays well with existing tech — keep your brand, your tech stack, and your UX. Bolt is tech-agnostic and built from the ground up to work with what you already use. We’re “just right” for most every site. We work with a variety of carts and custom solutions on a select basis, and with a plethora of payment partners. Learn more at https://bolt.com/integrations.

Do you offer a trial pilot program as proof of concept?

Bolt offers a compelling Revenue Lift Guarantee program when you integrate our flagship product, Bolt Ignite. With this program, we guarantee a 5 percent increase in overall revenue when you fully implement our solution — or your money back. This guarantee demonstrates our confidence in our technology's ability to drive significant results for your business. By offering this assurance, we provide a risk-mitigated way for you to experience the benefits of our one-click checkout and shopper network, which, on average, delivers 50 percent higher conversion rates for Bolt shoppers compared to guest shoppers. This program allows you to upgrade your site with our password-less technology while keeping your existing payment processor, e-commerce platform, and integrations intact. Learn more: https://www.bolt.com/blog/revenue-guarantee

ESW

What technology solutions and services does your company offer?

ESW helps brands and retailers sell directly to consumers worldwide. The company works as a merchant of record, handling all aspects of a global e‑commerce operation.

Brands use ESW to rapidly launch into over 200 global markets, increase global conversions, and manage the complexity of cross‑border trade with minimal internal lift.

What problem does your technology solution solve?

ESW helps brands and retailers reduce the complexity of cross-border e-commerce so they can confidently expand into new markets, grow GMV, and protect margin — even in the face of rising tariffs and global trade uncertainty.

Operating globally comes with layers of friction: currency conversion, local payments, compliance, fraud, logistics, duties, taxes, and constantly shifting trade regulations. These challenges slow down speed-to-market, expose brands to risk, and create poor customer experiences.

ESW removes that friction. As a global merchant-of-record platform, ESW takes on the operational and legal burden of cross-border selling — localizing checkout, navigating tariffs and trade costs, handling fulfillment and returns, and ensuring full compliance in over 200 markets.

For brands, this means:

  • faster launches into international markets;
  • higher checkout conversion through localized experiences;
  • less risk from trade policy shifts and tariff costs;
  • fully managed direct-to-consumer channels across borders; and
  • direct growth in international GMV without needing local entities or internal resources.
What updates, if any, have been made to your technology solution since its launch?

Over the past 18 months, ESW has significantly enhanced its platform to simplify global omnichannel commerce and boost international GMV. Key upgrades include expanded worldwide returns capabilities such as return-to-store, pre-paid shopper labels, and PUDO (pick up, drop off) options across Europe. The platform now supports richer analytics and RFM segmentation to help brands target high-value shoppers and optimize conversion. A new onboarding wizard and AI-powered support chatbot streamline setup, while platform re-architecture and improved APIs boost scalability and resilience. Together, these updates enable faster market launches, greater shopper flexibility, and stronger operational control for brands selling across borders

Provide a list of your current customers. (up to 5 customers)

Calvin Klein, J.Crew, L'Oreal, DSQUARED2, Rue Gilt Groupe

Do you have clients outside of the retail industry? If so, what other industries do you serve?

Consumer electronics

How long, on average, does it take retailers to implement your technology solutions?

Four weeks to eight weeks

What is your level of client support post-purchase? Do you have a standard service-level agreement? If so, what is it?

ESW clients receive a comprehensive managed service that extends beyond technology to include global compliance, logistics, payments, and shopper experience — all under a single merchant-of-record model. Post-purchase, clients benefit from dedicated account management, ongoing growth advisory, and access to 24/7 global support. ESW actively monitors and optimizes performance across checkout, fraud, fulfillment, and returns, while also handling updates related to local tax, duty, and trade policy changes. Brands also gain access to a self-service portal, robust analytics dashboards, and a support chatbot to manage day-to-day operations efficiently. This hands-on service model ensures brands can scale internationally with minimal internal lift and maximum confidence.

What level of integration is required for clients to implement your product/solution into their existing tech stack?

ESW is designed to integrate flexibly with existing e-commerce tech stacks, offering multiple levels of integration based on a brand’s goals, internal resources, and timeline.

Do you offer a trial pilot program as proof of concept?

ESW offers one or few markets as a land-and-expand growth model for retailers looking to scale up their international e-commerce over time.

Fujitsu

What technology solutions and services does your company offer?

Fujitsu North America empowers retailers to thrive in the digital age. We deliver innovative, sustainable solutions that create seamless, unified customer experiences across all channels, boosting sales and reducing costs. Our comprehensive offerings provide real-time inventory visibility, personalized engagement, dynamic pricing, and robust loss prevention technologies powered by AI. From optimizing in-store operations and enhancing loyalty programs to mitigating shrinkage with AI-driven loss prevention, Fujitsu helps retailers build a more efficient, sustainable and profitable future. Let's discuss how we can help your business flourish!

What problem does your technology solution solve?

Fujitsu solves retail challenges by providing innovative, integrated technology solutions. We address issues across the entire customer journey, from online to in-store, using AI-powered personalization and engagement to create seamless experiences. Our Cloud4retail (C4R) platform brings data together for unified commerce, while GLOVIA OM streamlines order management, providing real-time inventory visibility and efficient pricing/promotion management. We also tackle sustainability concerns with a retail-as-a-service approach and reduce losses through AI-powered loss prevention technologies that detect theft and fraud, particularly at self-checkout. Ultimately, Fujitsu optimizes operations, enhances customer loyalty, and future-proofs businesses through flexible, integrated technology.

What updates, if any, have been made to your technology solution since its launch?

Fujitsu is celebrating its 90th year in 2025 and has been a leader in the technology and solutions industry since its inception. Our technology solutions have seen significant updates focusing on:

  • AI and Machine Learning: Deeper learning models, reinforcement learning, and explainable AI for improved accuracy and transparency.
  • Scalability and Performance: Migration to a cloud-native architecture, optimized data processing, and continuous performance tuning for higher efficiency and speed.
  • Integrations: Enhanced API capabilities and new industry-specific connectors for seamless interoperability with other systems.
  • Security and Compliance: Implementation of zero-trust principles, advanced threat detection, and expanded compliance certifications (e.g., ISO 27001, SOC 2).
  • User Experience: More intuitive UIs, low-code/no-code options, and personalized dashboards for better usability.
  • New Features: Introduction of new modules and industry-specific solutions to broaden functionality and address specialized needs.

 

These ongoing enhancements reflect our commitment to delivering a continuously evolving, high-value, and secure solution.

Provide a list of your current customers. (up to 5 customers)

The Home Depot, e.l.f. Beauty, Metro, McDonald's Canada, Sol De Janiero

Do you have clients outside of the retail industry? If so, what other industries do you serve?

Yes, manufacturing, transportation, public sector and hospitality

How long, on average, does it take retailers to implement your technology solutions?

It would depend on the project, anywhere from weeks to months.

  • Simple: Weeks to four months
  • Complex: Six months to 18-plus months

 

Factors include solution complexity, integration needs, data migration, retailer readiness, and store count. We use phased rollouts and accelerators to expedite.

What is your level of client support post-purchase? Do you have a standard service-level agreement? If so, what is it?

Fujitsu provides comprehensive post-purchase client support, including:

  • Dedicated Account Management: A primary contact for strategic needs.
  • 24/7 Technical Support: Multi-tiered assistance via phone, email, and portal, with proactive monitoring.
  • Self-Service Resources: Extensive knowledge base and training materials.
  • Software Updates: Regular patches and new features.
  • Professional Services: For advanced needs like custom integrations.
  • Standard Service-Level Agreement (SLA): Yes, we have clear SLAs. These SLAs ensure high availability and prompt issue resolution, with options for customized agreements for enterprise clients.
What level of integration is required for clients to implement your product/solution into their existing tech stack?
  • Low: Modern cloud solutions use APIs and pre-built connectors (configuration focus)
  • Moderate: Deeper workflow integration via middleware/iPaaS
  • High: Major transformations requiring extensive custom development and planning.

 

We facilitate integration with open standards, robust APIs, professional services, and modular design for flexibility.

Do you offer a trial pilot program as proof of concept?

Yes, Fujitsu frequently offers trial pilot programs or proof-of-concept (PoC) engagements, especially for our more complex software solutions, platforms, and digital transformation services.

Optimove

What technology solutions and services does your company offer?

Optimove is the leading Positionless Marketing platform that empowers retailers to deliver emotionally intelligent communications at scale. The platform includes a customer data foundation, segmentation and predictive modeling, multichannel journey orchestration, generative and agentic AI tools, and performance measurement. It's available through two product modules: Optimove Orchestrate, for data- and decisioning-led marketers, and Optimove Engage, for content- and execution-led marketers. The shared intelligence of the Optimove platform supports each. Additional solutions, such as Optimove Personalize (for real-time web/app personalization) and Optimove Gamify (for gamification in retailers), extend the platform’s capabilities.

What problem does your technology solution solve?

Retail marketers face constant pressure to grow customer lifetime value, increase retention, and drive repeat purchases. Yet fragmented tech stacks, siloed teams, and limited access to usable customer data often hold them back. Optimove solves this by unifying all customer data and layering predictive AI and journey orchestration on top, enabling retailers to deliver highly personalized, revenue-driving marketing across every channel.

Instead of juggling multiple tools for segmentation, decisioning, execution and analysis, retailers use Optimove as their all-in-one CRM marketing engine. Our Positionless Marketing approach removes barriers between data, creative, and execution teams, empowering marketers to act on real-time insights, launch personalized campaigns faster, and adapt to customer behavior with minimal reliance on technical resources. The result is smarter marketing, stronger loyalty, and measurable improvements in key retail metrics, including repeat purchase rate, average order value, and customer retention.

What updates, if any, have been made to your technology solution since its launch?

Since launch, Optimove has continued to evolve its platform with a focus on embedded AI. Recent enhancements include:

  • The introduction of more agentic AI decisioning capabilities that autonomously test, learn and optimize campaign decisions, reducing manual effort and accelerating performance improvements over time.
  • A new generative AI suite for copy, image, and subject line creation, as well as send time optimization.
  • Zero-copy data architecture, enabling brands to activate data wherever it resides, without replicating or duplicating it.
  • Channel and integration expansion to include more retail-specific partnerships as well as more native channels, including native web experiences.
Provide a list of your current customers. (up to 5 customers)

Sephora, Staples, Tesco, Blain's Farm & Fleet, DKNY

Do you have clients outside of the retail industry? If so, what other industries do you serve?

Yes. In addition to retail, Optimove serves clients in iGaming, travel and hospitality, and financial services. The platform’s flexibility supports a range of use cases, from customer retention in online gaming to lifecycle marketing in banking and insurance.

How long, on average, does it take retailers to implement your technology solutions?

The average implementation time for retailers ranges from six weeks to 12 weeks, with the first campaigns being sent within two weeks and realizing value right away. Optimove supports both rapid deployments and phased rollouts for more complex environments. The hybrid approach to zero-copy data architecture often shortens integration time, while also enhancing the bidirectional, real-time data flows.

What is your level of client support post-purchase? Do you have a standard service-level agreement? If so, what is it?

Yes. Optimove offers a standard SLA that includes 99.9 percent uptime, defined response times based on issue severity, and guaranteed support availability.

What level of integration is required for clients to implement your product/solution into their existing tech stack?

Optimove is API-first and supports integration via hundreds of native connectors, SDKs, and secure data pipelines. The level of integration varies, including the ability for retail marketers to upload their data and connect new data sources, such as data from CDWs, CRMs, and e-commerce platforms, along with execution integrations with ESPs (though Optimove has a native ESP), ad platforms, and external SDKs.

Do you offer a trial pilot program as proof of concept?

Optimove offers proof-of-concept engagements and pilot programs on a case-by-case basis. These are typically designed to demonstrate platform value through limited-scope use cases using real customer data.

Rezolve Ai

What technology solutions and services does your company offer?

Brain Commerce

  • AI-first conversational commerce (powered by proprietary LLM purpose-built for retail)
  • AI-first search (powered by Google Cloud Vertex AI Search for Commerce)
  • AI-first recommendations (powered by Google Cloud Vertex AI Search for Commerce)
  • Data enrichment
  • SEO
  • Location-based marketing
  • Merchandising
  • Reporting and analytics

Brain Checkout

  • Multimodal one-touch checkout
  • Conversational cart management
  • Location-based arrival detection for order ahead, pickup, and drive thru
What problem does your technology solution solve?

AI for Commerce
Conversational Commerce
AI-First Search and Product Discovery
Recommendations
Data Enrichment
SEO
Fitment

Challenges Rezolve Ai solves:

  • Inability to easily find products online
  • Poor conversion, high bounce rates, and low clickthrough, ultimately costing companies revenue and sales
  • Search abandonment eroding revenue
  • Declining customer loyalty
  • Looking for sustainable growth strategies in this competitive retail landscape
  • Creating seamless omnichannel experiences and connecting online and offline data
  • Lack of personalization and understanding of shopper intent
  • Maximizing existing traffic volumes
  • Improving product data quality
  • Improving SEO
  • Increasing customer lifetime value
  • Decreasing total cost of ownership
What updates, if any, have been made to your technology solution since its launch?

This is the most updated info.

Provide a list of your current customers. (up to 5 customers)

Rebag, Liverpool, Crate and Barrel, Dunkin’, Coles

Do you have clients outside of the retail industry? If so, what other industries do you serve?
  • E-Commerce
  • Hospitality
  • QSR
  • Airlines
  • Food and Beverage
  • Logistics and Transportation
  • Media and Entertainment
  • Manufacturing
How long, on average, does it take retailers to implement your technology solutions?

As quickly as days

What is your level of client support post-purchase? Do you have a standard service-level agreement? If so, what is it?

Varies depending on the company requirements and implementation effort needed.

What level of integration is required for clients to implement your product/solution into their existing tech stack?

Rezolve Ai is designed for rapid, low-friction integration into existing e-commerce ecosystems. We offer flexible deployment options through APIs and SDKs for major commerce platforms and content management systems.

Our platform supports seamless data ingestion from product catalogs, order history, and user behavior streams. Implementation timelines are measured in weeks, not months, and do not require major re-platforming or disruption to existing operations.

Do you offer a trial pilot program as proof of concept?

We offer POCs and A/B tests.

Sezzle

What technology solutions and services does your company offer?

Sezzle offers a purpose-driven buy now, pay later (BNPL) platform that provides consumers with flexible, interest-free installment payment solutions. Our technology enables merchants to increase conversions, boost average order value, and improve customer loyalty. Centered on transparency, inclusivity, and ease of use, Sezzle empowers consumers to manage spending responsibly, take charge of their finances, and achieve lasting financial independence.

What problem does your technology solution solve?

Sezzle solves two critical problems:

  • For consumers: limited access to affordable, short-term financing. Sezzle empowers shoppers to budget responsibly and build credit without interest or hidden fees.
  • For merchants: abandoned carts and low conversion rates. Sezzle’s installment solutions increase shopper purchasing power, driving higher conversion rates and basket sizes.
What updates, if any, have been made to your technology solution since its launch?
  • Launching Sezzle Up, a credit-building feature that reports payments to major credit bureaus.
  • Adding Spanish language capabilities to our app and checkout process
  • Expanding platform integrations with major e-commerce and point-of-sale systems
  • Improving fraud prevention and approval rate algorithms
  • Introducing enhanced merchant dashboards for data and customer insights
  • Developing co-branded marketing tools and customizable checkout solutions for partners
Provide a list of your current customers. (up to 5 customers)

Users can shop anywhere Visa is accepted via Sezzle’s virtual card.

  • Academy Sports + Outdoors
  • SCHEELS
  • Bealls
  • Dermstore
Do you have clients outside of the retail industry? If so, what other industries do you serve?

While retail is our primary focus, Sezzle also partners with businesses in health and wellness, grocery, and travel and experiences. Sezzle partners with any industry where consumers can benefit from interest-free payment flexibility.

How long, on average, does it take retailers to implement your technology solutions?

Sezzle’s technology is designed for quick implementation. Most merchants can fully integrate Sezzle within one business day to three business days, depending on platform and customization needs. Our plug-and-play integrations make onboarding seamless for e-commerce platforms like Shopify, WooCommerce, and BigCommerce, making it easy for businesses of all sizes to offer flexible payment options to their customers.

What is your level of client support post-purchase? Do you have a standard service-level agreement? If so, what is it?

Sezzle offers ongoing, high-touch client support including:

  • A dedicated account manager
  • 24/7 technical support
  • Access to marketing resources and performance insights
  • SLA-guaranteed uptime and response windows for enterprise partners
What level of integration is required for clients to implement your product/solution into their existing tech stack?

Sezzle offers flexible integration levels based on client needs. All options are designed for ease of implementation with minimal disruption to existing workflows.

  • Low-code/no-code plug-ins for platforms like Shopify, WooCommerce, and BigCommerce.
  • Custom API integrations for larger or proprietary systems
  • POS integrations for omnichannel merchants
Do you offer a trial pilot program as proof of concept?

Yes, Sezzle offers pilot programs for qualified merchants looking to evaluate the impact of BNPL on customer behavior and sales performance. These pilots include dedicated support, performance tracking, and customizable marketing campaigns.

Tulip

What technology solutions and services does your company offer?

Tulip is the world’s largest cloud-based retail customer engagement provider, with best-in-class clienteling, online assisted selling, and POS solutions that help retailers realize the full potential of human-assisted omnichannel retail. The world's most iconic retailers, including David Yurman, Versace, Jimmy Choo, Mulberry, Saks Fifth Avenue, Ferragamo, COACH, and Michael Kors, use Tulip to modernize retail, creating personalized shopping experiences that increase sales and improve customer loyalty both in-store and online. Tulip enables retailers to build deeply personal connections with customers, fulfill orders, close out purchases, and maximize retail productivity and performance.

What problem does your technology solution solve?

Tulip provides apparel, footwear, accessories, jewelry, and beauty retailers with mobile-first clienteling, online assisted selling, and POS solutions that bring the promise of personalized human-assisted omnichannel retail to life. Our approach helps companies build and sustain genuine, one-to-one relations between associates, experts and customers, while redefining the checkout and fulfillment experience to better meet customer demands. This is vital because today's consumers have come to expect fast, personalized service from every retail interaction, whether online or in-store.

What updates, if any, have been made to your technology solution since its launch?

Tulip's SAAS customer engagement platform is continuously releasing features based on market and customer needs. In the past 12 months we've released over 200 features in our products. These features align to our product themes of:

  • efficiency and speed;
  • market expansion;
  • enterprise scale and extensibility; and
  • data-driven performance.
Provide a list of your current customers. (up to 5 customers)

Michael Kors, Mulberry, Versace, COACH, Dolce & Gabbana

Do you have clients outside of the retail industry? If so, what other industries do you serve?

No

How long, on average, does it take retailers to implement your technology solutions?

Eight weeks to 16 weeks

What is your level of client support post-purchase? Do you have a standard service-level agreement? If so, what is it?

Tulip provides hands-on onboarding support through a professional services team post-purchase. Ongoing support and service is provided through our Customer Success organization with CSMs, Customer Support and Retail Excellence. We work with our clients to ensure they're getting speed to value and maximizing benefits of the product. We have SLAs that are on par with industry standards.

What level of integration is required for clients to implement your product/solution into their existing tech stack?

Medium lift. Customers have to integrate with Tulip by pushing all of the respective information through Tulip's API. Any data that is generated in Tulip can be pulled through the API as well. We provide webhooks for customers to subscribe to so that their systems can be informed when new information is generated inside of Tulip. Tulip handles all integration with payment providers, tax calculators, promotion engines, and gift card systems.

Do you offer a trial pilot program as proof of concept?

No

Wunderkind

What technology solutions and services does your company offer?

Wunderkind offers an artificial intelligence-driven autonomous marketing platform that enables brands to deliver hyperpersonalized experiences across digital channels, including email, text/SMS, onsite, and paid advertising. The core solutions and services include:

  • Autonomous Marketing Platform: Uses agentic AI decisioning to identify, engage, and convert customers by triggering messages at the optimal time and channel. Key modules include Studio (for creative production), Identity (advanced identity graph and resolution), Analytics (for performance measurement), and WunderkindAI (automation and content optimization).
  • Build with Wunderkind: An API-first solution with SDKs, APIs, and Signals that let brands and developers access Wunderkind's identity and behavioral triggers to power messaging within their existing tech stack (e.g., their own ESP or marketing automation platforms) without duplicating campaigns or replatforming.
  • Signals: Real-time behavioral triggers (e.g., abandonment, product view) that deliver high-performing messages through the brand’s own ESP or SMS platform, keeping all creative and campaign management within the client’s tools, while leveraging Wunderkind’s identity and AI intelligence.
  • Identity Enrichment: Combines proprietary first-party identity technology with third-party integrations (e.g., LiveRamp, UID2) to massively increase user identification rates.
  • Managed Service: For clients seeking a full-service model, Wunderkind provides end-to-end campaign strategy, creative, implementation, and optimization support, acting as an extension of the marketing team.
What problem does your technology solution solve?

Wunderkind solves several key challenges for brands:

  • Identifying Anonymous Website Traffic: Using its Identity Network, Wunderkind recognizes and converts more anonymous visitors into addressable customers (up to 3x to 6x more than typical ESPs), effectively expanding a brand’s marketable audience.
  • Delivering Hyperpersonalized Messaging: By combining rich first-party identity data and agentic AI, Wunderkind automates the triggering, timing, channel, and content of messages to maximize relevance, engagement and conversion across email, SMS, onsite, and paid channels.
  • Driving Incremental Revenue: Wunderkind is purpose-built to outperform traditional SaaS platforms and other performance marketing vendors. It consistently provides guaranteed revenue lifts (often as a top three revenue driver) by targeting high-intent users with personalized offers and content.
  • Addressing Privacy and Compliance: All data collection is consent-based and privacy-compliant (GDPR, CCPA), allowing brands to shift away from reliance on third-party cookies.
  • Flexible, Low-Lift Integration: Solutions are designed to fit any modern tech stack, avoiding rip-and-replace headaches while increasing speed to value.
What updates, if any, have been made to your technology solution since its launch?

In the past year, Wunderkind has accelerated updates and launches, notably:

  • Major upgrades to Wunderkind Identity, including enhanced server-side tracking, unified identity graph (PrivacyID), cross-device and cross-site recognition, and enrichment via integrations with LiveRamp and UID2.
  • Launch of Analytics Custom Reports and Pulse dashboards for real-time, self-serve performance visibility across all channels.
  • Expansion of Build with Wunderkind: New SDKs, APIs, and deeper integration pathways for partners and clients, empowering them to use Wunderkind data and triggers within their own ecosystem.
  • Rollout of smart onboarding, self-service options, and early access membership for exclusive beta features.
  • AI-Powered Experiences: Release of AI Abandonment (dynamic send/channel optimization for abandonment messaging), AI Catalog (affinity-based recommendations and price drop alerts), AI Post-Purchase Recommendations, and new audience/propensity models.
  • Studio creative updates: Overhaul of image handling for mobile, bulk laydown editing, smart field auto-complete in subject lines, and Movable Ink integration for real-time visual content.
  • Publisher-side upgrades: Multi-site onboarding in Publisher Console, new analytics dashboards, and expanded ad format support.
Provide a list of your current customers. (up to 5 customers)

Uniqlo, Sonos, HelloFresh, Perry Ellis, AAA

Do you have clients outside of the retail industry? If so, what other industries do you serve?

Yes. While retail and e-commerce are core markets, Wunderkind also serves clients in:

  • Travel and Hospitality
  • Financial Services
  • Event Ticketing
  • Banking
  • Food and Beverage
  • Media and Publishing
How long, on average, does it take retailers to implement your technology solutions?

Implementation timelines depend on client tech stack and solution scope, ranging from 21 days to implement signals for email, to up to 90 days for managed service onboarding.

Self-serve or direct API/SDK integrations can be even faster depending on client resources.

What is your level of client support post-purchase? Do you have a standard service-level agreement? If so, what is it?

Wunderkind provides robust service and support post-purchase, including:

  • Dedicated Customer Success Manager (for managed clients)
  • Access to the Wunderkind Help Center (support system, knowledge base, product status page)
  • Standard SLAs: Initial support ticket triage within one business day, with documented timelines for ticket completion (vary by request type and urgency)
  • Ongoing quarterly business reviews, regular reporting, and performance reviews
  • For self-serve/Build clients, tiered support is available via developer portal and technical documentation; escalation protocols in place for complex issues.
What level of integration is required for clients to implement your product/solution into their existing tech stack?

Integration is highly flexible. Wunderkind offers both minimal-lift plug-and-play options and deep API integrations for enterprise clients. In most cases, no re-platforming or system overhaul is required.

Do you offer a trial pilot program as proof of concept?

Wunderkind offers pilot programs/trials for qualified prospects and brands.

Diamond

TechBlocks

What technology solutions and services does your company offer?

TechBlocks Retail is an AI-native digital engineering and consulting partner helping global retailers modernize and scale digital commerce, marketplaces, and customer experiences. Recognized by analysts like Everest Group, IDC, and Google, we deliver measurable value through:

  • Retail Digital Commerce Solutions: Omnichannel platforms, headless commerce, BOPA/BORA, loyalty, payments, and returns management.
  • AI-Native Global Capability Centers (GCCs): Software factory models accelerating plan, build, test, release cycles.
  • Cloud and DevOps/FinOps/AIOps: Cloud engineering, AI-driven cost optimization, platform modernization, and secure DevSecOps practices.
  • Data and AI Engineering: Unified data layers, predictive analytics, personalization, and automation across supply chain and CX.
What problem does your technology solution solve?

Retailers today face fragile supply chains, rising costs, compliance pressures, and legacy tech debt, while needing to reinvent around AI, personalization, and omnichannel customer journeys. TechBlocks embeds data and AI across the engineering lifecycle, enabling:

  • Faster product releases with governance.
  • Margin protection through FinOps and automation.
  • MACH-ready commerce that scales at lower TCO.
  • AI-first GCC software factories for rapid pilots and repeatable innovation.
  • Customer-first BOPA/BORA experiences and resilient supply chains.
What updates, if any, have been made to your technology solution since its launch?
  • AI-Ops: Deepened AI across plan, build, test, and release to strengthen our governed delivery engine.
  • Enterprise Data Organizations: Established unified data layers and governance that enable AI at scale, powering real-time personalization, forecasting and decisioning.
  • Software Factory GCCs: Transformed global capability centers (GCCs) into AI-native software factories that accelerate innovation and reduce release cycles.
  • Retail Accelerators: Introduced the Retail Next Framework, a MACH-native foundation that speeds modernization and personalization. Enhanced with a unified data layer for predictive insights and real-time forecasting. Advanced BOPA/BORA reverse logistics with smart locker and curbside integrations to cut costs, improve visibility, and embed sustainability.
  • Cloud and FinOps: AI-driven cost analytics and optimization solvers to drive operational excellence and maximize cloud return on investment.

 

Together, these updates deepen AI at the core, modernize retail operations end-to-end, and unlock measurable improvements in speed, resilience and customer experience.

Provide a list of your current customers. (up to 5 customers)

Michaels Stores, PetValu, SelectBlinds, Superior Plus, PenguinPickUp

Do you have clients outside of the retail industry? If so, what other industries do you serve?

Yes, in addition to leading retailers and brands, TechBlocks works with Fortune 500 companies in the following industries:

  • Financial Services
  • Energy and Utilities
  • Mining
  • Healthcare
  • Automotive
How long, on average, does it take retailers to implement your technology solutions?

TechBlocks Retail separates itself as a leader in driving quick ROI compared to our competitors. We build and deploy pilots and solutions in a matter of weeks and days vs. months. Retailers typically see value within 12 weeks to 20 weeks, not years or months, as our Retail 360 data and AI accelerators are designed for speed. The Retail Next Framework, built on MACH-native foundations, accelerates time-to-market and reduces costs. Our AI-native GCCs deliver first governed releases within a few months, while pre-built accelerators like BOPA/BORA and the Enterprise Data Platform reduce risk and compress implementation timelines even further.

What is your level of client support post-purchase? Do you have a standard service-level agreement? If so, what is it?

TechBlocks Retail provides global Centers of Excellence with 24/7 support through its global delivery model, with our HQ and over three offices spread across time zones in North America. Our engagement doesn't end at go-live; dedicated PODs continue optimizing, monitoring and scaling solutions. We offer standard SLAs, including 99.9 percent uptime commitments, proactive monitoring, and severity-based response times, with flexibility to tailor SLAs for enterprise requirements.

What level of integration is required for clients to implement your product/solution into their existing tech stack?

Our solutions are built on principles of AI Nativity, Composable, and MACH first (Microservices, API-first, Cloud-Native, Headless) architecture, making integration lightweight and modular. Retailers and brands can connect seamlessly with their ecosystems right from pre-purchase to store to ERP, CDP, CRM, supply chain, to payment to customer post-purchase experience, including shipping, logistics, and loyalty and returns platforms, while layering in AI-driven personalization, forecasting and automation. Our accelerators, solvers, and frameworks are pre-composed and API-first; integration effort is typically low to moderate, designed to reduce disruption and unlock AI value faster.

Do you offer a trial pilot program as proof of concept?

Yes. We don't test in theory; we deploy in reality. TechBlocks turns pilots into profit centers, delivering enterprise-grade ROI in weeks. We build and deploy pilots in days and weeks, delivering tangible ROI in as little as 12 weeks to 20 weeks. Our Retail 360° Data and AI Accelerators and Retail Next Framework, built on MACH-native foundations, compress costs, reduce risk, and accelerate time-to-market dramatically. Backed by our AI-native GCCs, we guarantee governed releases within months (not quarters). At the same time, pre-built accelerators like BOPA/BORA and the Unified Enterprise Data Solvers slash complexity even further. With TechBlocks, proof-of-concept isn't a slow experiment; it's a fast track to enterprise-scale impact.

Gold

Botify

What technology solutions and services does your company offer?

Botify offers artificial intelligence-powered search technology and expert services that help brands increase their visibility and performance across both traditional search engines like Google and emerging AI platforms like ChatGPT, Claude, and Perplexity. Our platform uses agentic workflows, smart recommendations, and deployment tools to ensure content is easily discovered and indexed. With a focus on driving traffic, revenue and brand authority, Botify supports over 500 leading global brands in staying competitive in today’s AI-driven digital landscape.

What problem does your technology solution solve?

Botify is the leading AI-powered platform helping brands solve a critical challenge: ensuring their website content is discoverable across both traditional and generative AI search.

Today, over 50 percent of website pages go unseen by search engines — a costly gap in visibility that translates to lost revenue. As consumer discovery shifts beyond the search box to platforms like ChatGPT, Google SGE, and Bing Copilot, brands must ensure their content is surfaced wherever AI-powered engines look for answers.

Botify sits at the intersection of search and AI, empowering enterprise brands to:

  • Maximize visibility across search engines, GenAI chatbots, and Answer engines.
  • Accelerate content indexation and optimization to drive performance.
  • Automate search engine optimization workflows for efficiency and scalability.
  • Protect and capture revenue across every search-driven touchpoint.

 

By aligning with the infrastructures that power modern search — including Google and Bing indexes — Botify is uniquely positioned to help brands stay discoverable while saving on development resources in this AI-first era.

What updates, if any, have been made to your technology solution since its launch?

Since launch, Botify has continuously evolved to keep brands discoverable in a rapidly changing search landscape, from traditional engines like Google and Bing to emerging GenAI answer engines and chatbots. Recent updates include:

  • the expansion of AI agents and conversational capabilities;
  • new automation tools for faster optimization deployment;
  • enhanced content optimization features for AI-powered search; and
  • integration of our MCP (model context protocol) server, which provides real-time, structured context to AI models for better content interpretation. (Think of MCP as a translator between your website and AI, ensuring your brand is represented correctly and prominently in next-gen search experiences.)

 

We've also expanded our cloud partnerships, joining the AWS ISV Accelerate Program alongside existing integrations with Google Cloud and Bing.

Provide a list of your current customers. (up to 5 customers)

Botify is leveraged by 500-plus leading global companies across omnichannel, online-only, and CPG brands. Current customers include Sephora, Crate and Barrel, Ipsy, EssilorLuxottica, Puma, Levi's, and Farfetch.

Do you have clients outside of the retail industry? If so, what other industries do you serve?
  • Media/Publishing (The New York Times)
  • Travel (Hyatt Hotel Group, Accor Hotels, TUI)
  • Marketplaces (Etsy)
  • Luxury/Fashion (LVMH, Kering Group)
How long, on average, does it take retailers to implement your technology solutions?

Depending on a client’s needs and the solutions that they’ll be using, it could take one month to three months to implement the Botify technology. The average Botify client sees real business impact within just 30 days to 60 days following implementation.

What is your level of client support post-purchase? Do you have a standard service-level agreement? If so, what is it?

The level of client support varies based on the client’s needs. Our services range from ongoing account management and customer success to professional services, ensuring you get the most out of the platform and your data.

We also offer managed and consulting services through Botify Advantage, which is composed of senior search consultants, each with over a decade of experience dedicated to your business success.

What level of integration is required for clients to implement your product/solution into their existing tech stack?

To get the most out of the Botify platform, clients will want to integrate:

  1. Their website’s log data from their in-house team.
  2. Their visitor/conversion data from a third-party platform like Google Analytics or Adobe Analytics.
  3. MCP server integration for connecting with external tools.
  4. Technical data from Google Search Console.

 

Integrating our platform into their existing tech stack is otherwise not a heavy lift.

Do you offer a trial pilot program as proof of concept?

We offer pilots as proofs of concept on a case-by-case basis and would be happy to discuss this further to understand the organization’s needs.

Mirakl

What technology solutions and services does your company offer?

Mirakl offers a comprehensive suite of enterprise marketplace and commerce solutions powering digital commerce for B2B and B2C companies worldwide. Our solutions enable organizations to launch, operate and scale their own online marketplaces, seamlessly connecting third-party sellers and partners. Core offerings include:

  • Mirakl Marketplace Platform (MMP): B2C and B2B marketplace solutions that automate seller onboarding, service quality control, and order distribution.
  • Mirakl Marketplace Platform for Services: Specialized platform for services marketplaces with location and availability management.
  • Mirakl Dropship Platform (MDP): Enables dropship vendor programs with supplier purchase orders, pricing validation, and payment management.
  • Mirakl Catalog Manager (MCM): AI-powered catalog onboarding and management for product data quality control across multiple sellers.
  • Mirakl Ads: Retail media solution for monetizing e-commerce traffic through banner ads and sponsored search.
  • Mirakl Payout: Global payment solution for instant seller payouts.
  • Channel Manager: Multichannel selling capabilities to expand to new platforms.
What problem does your technology solution solve?

Mirakl helps organizations accelerate e-commerce growth by expanding product assortment, increasing agility, and improving profitability — without the risks and overhead of owning inventory. Mirakl solves critical challenges in digital commerce and B2B operations:

  • Marketplace Complexity: Automates the difficult aspects of marketplace management, including seller onboarding, quality control, and order distribution.
  • Assortment Limitations: Enables businesses to expand product offerings from thousands to millions of SKUs without inventory investment.
  • Supply Chain Inefficiencies: Provides unified inventory visibility across distributors, warehouses and subsidiaries.
  • Manual Catalog Management: Streamlines supplier onboarding and product data integration with AI-powered tools.
  • Fragmented Operations: Consolidates multiple sales channels and supply sources into a single platform.
  • Revenue Growth Constraints: Unlocks new revenue streams through marketplace models and retail media monetization.
What updates, if any, have been made to your technology solution since its launch?

Mirakl continuously enhances its platform with significant updates:

  • 2024: 390-plus platform enhancements without service interruption and 100 percent backwards compatibility
  • Recent launches: Mirakl Ads, Channel Manager, and Catalog Transformer
  • AI integration: Advanced AI-powered catalog management and product enrichment capabilities
  • Scale improvements: Now handling 3.2 billion API calls (+28 percent YoY), 41 billion product updates (+21 percent YoY), and 82 orders per second at peak
  • Global expansion: Support across eight regions with 1,000-plus servers
  • Security enhancements: Maintained SOC 1 Type II and SOC 3 certifications with 100 percent uptime
Provide a list of your current customers. (up to 5 customers)

Walmart, Macy’s, Best Buy, Ulta Beauty, Kohl's

Do you have clients outside of the retail industry? If so, what other industries do you serve?

Yes. In addition to retail, Mirakl serves clients in B2B distribution, manufacturing, grocery, healthcare, and public sector. Mirakl has 70-plus B2B customers across all industries with 450-plus total customers worldwide. Notable nonretail customers include Toyota Material Handling, Middleby Corporation, Watsco, and Parts Town.

How long, on average, does it take retailers to implement your technology solutions?

Implementation timelines typically range from three months to six months, depending on project scope and integration complexity. Mirakl’s proven methodology and dedicated onboarding teams help clients launch efficiently and at scale.

What is your level of client support post-purchase? Do you have a standard service-level agreement? If so, what is it?

Mirakl provides comprehensive post-launch support, including a global customer success team, dedicated account management, technical support, and ongoing training resources. We offer standard and customizable service-level agreements (SLAs), ensuring high availability, rapid response times, and proactive platform monitoring.

What level of integration is required for clients to implement your product/solution into their existing tech stack?

Mirakl offers flexible integration options:

  • API and Webhooks: Full API integration with extensive webhook support
  • Pre-Built Connectors: Ready-made integrations with Salesforce, SAP Commerce, Magento, and Shopify
  • File-Based Integration: Support for .xls, .xml, FTP, and EDI
  • Seller Connectors: Pre-built seller connectors for Shopify and Magento
  • Flexible Data Formats: Manual, CSV, Excel, and API-based catalog uploads
  • Existing System Compatibility: Integrates with ERP, PIM, DAM, and existing e-commerce platforms
  • Minimal Technical Requirements: Designed as a back-office solution that sits between sellers and e-commerce front-end
Do you offer a trial pilot program as proof of concept?

Mirakl works with clients on:

  • Proof-of-Concept Projects: Customized POC implementations to demonstrate value
  • Phased Rollouts: Gradual implementation starting with core features (MVP approach)
  • Strategic Alignment Phase: Four month to seven month vision alignment period before full implementation
  • Minimum Viable Ecosystem (MVE): Starting with critical mass of products and core features only
  • Consultation Services: Extensive pre-implementation consultation to validate business plans and use cases

Shopify

What technology solutions and services does your company offer?

Shopify is the leading global commerce company that provides essential internet infrastructure for commerce, offering trusted tools to start, scale, market and run a retail business of any size. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as BarkBox, Vuori, BevMo, Carrier, JB Hi-Fi, Meta, ButcherBox, SKIMS, Supreme, and many more.

What problem does your technology solution solve?

Shopify makes commerce better for everyone with a platform and services that are engineered for speed, customization, reliability and security, while delivering a better shopping experience for consumers online, in-store, and everywhere in between. Our enterprise-grade platform powers more than 10 percent of all e-commerce in the United States. We also partner with numerous enterprise brands, providing everything they need for rapid scaling and innovation. In 2023, our platform processed 40,000 checkouts per minute, adding up to 5.5 billion orders from more than 675 million unique customers.

What updates, if any, have been made to your technology solution since its launch?

Shopify innovates quickly and releases product updates every six months via our Editions. You can see all releases on our Editions hub.

Most recently, the Summer '25 Edition featured 150-plus upgrades that unlock your creativity. We’ve dropped new features across every corner of Shopify, so you spend less time dealing with technical challenges and more time building the brand you actually want.

Provide a list of your current customers. (up to 5 customers)

Glossier, Everlane, Mattel, Dollar Shave Club, Staples

Do you have clients outside of the retail industry? If so, what other industries do you serve?

Shopify powers millions of businesses in more than 175 countries, across all industries. From automotive, food and beverage, to manufacturing, wholesale and more.

How long, on average, does it take retailers to implement your technology solutions?

Shopify is engineered for customization, giving you total freedom in how you launch and build with an API-driven platform that integrates perfectly with your services and the ability to test-drive, launch, and host performant stores, backed by service-level agreements and third-party network calls.

What is your level of client support post-purchase? Do you have a standard service-level agreement? If so, what is it?

Shopify delivers performance and customer care for enterprise complexity, with edicated technical consultants and account managers committed to your launch, architecture, and ongoing success.

What level of integration is required for clients to implement your product/solution into their existing tech stack?

Shopify is designed for choice, with endless ways to build, on your preferred stack. Unlock your ability to iterate and design compelling buyer experiences in less time and with fewer resources. Shopify’s modular infrastructure is customizable however you build — full platform, headless, modular. And we're backed by an expansive partner and app ecosystem.

Do you offer a trial pilot program as proof of concept?

Get in touch with our sales team for more information on implementing Shopify.

Zeta Global

What technology solutions and services does your company offer?

Zeta Marketing Platform (ZMP) is a modular solution comprised of three core products (CDP, ESP, DSP) with several modules available that can be leveraged based on client needs. Two foundational elements benefit all ZMP solutions: 1.) Zeta Data provides identity resolution and enhances customer knowledge covering 90-plus percent of U.S. adults with 2,000-plus attributes; 2.) Integrated artificial intelligence provides scores, recommendations, automation, and practical guidance across all ZMP functions. The ZMP's modules offer flexible solutions and cost efficiencies with the ability to select only the modules needed to start and expand when needed. Zeta partners with our clients to understand the full range of immediate and future business opportunities to develop the perfect solution.

What problem does your technology solution solve?

Zeta's vision is to make sophisticated marketing simple, and we've made it a priority to empower our clients with a highly intuitive platform to perform omnichannel orchestration of the entire customer experience, from managing data and identity to acquiring new customers and managing and growing existing customers. Specific for our retail customers, Zeta delivers lower cost of acquisition, improved quality of prospect audiences, better customer journey experiences, and proven total cost of ownership efficiencies by wrapping around to improve existing MarTech investments.

What updates, if any, have been made to your technology solution since its launch?

Zeta believes the market is moving in the direction we've been leading. Whether that's deterministic identity, CDP capabilities, flexible integrations, or AI that generates data-driven insights to yield better end-user experiences, we consistently deliver product innovations in the ZMP ahead of market demand. Recent examples of this include a focus on measurement and AI, with the launch of a flexible AI-infused reporting capability we call Insights Studio. Releasing in Q4 2025 is our AI Agent Studio, featuring the ability to connect AI agents into a workflow to address more complex use cases.

Provide a list of your current customers. (up to 5 customers)

Zeta partners with over 1,000 clients serving multiple verticals, including: Retail; Financial Services; Travel and Hospitality, serving both enterprise organizations and the agencies that support them. Current clients include United Airlines, Pep Boys, Hibbett Sports, Simon Properties, and Publicis Groupe.

Do you have clients outside of the retail industry? If so, what other industries do you serve?

Yes, ZMP is applicable and relevant to many industries and actively engaged in 10 specific verticals, including Insurance, Telecom, Media, Advocacy, Automotive, Education, Consumer Packaged Goods.

How long, on average, does it take retailers to implement your technology solutions?

Flexibility of the ZMP means we can activate paid media in hours/days, and stand up larger technology solutions like ESP and CDP in weeks, not quarters.

What is your level of client support post-purchase? Do you have a standard service-level agreement? If so, what is it?

Zeta offers technical professional services and flexible engagement models (managed service, self-service, hybrid) based on client needs that include implementation, product and data integrations, data management, and training. This includes a custom training program built by our L&D team and designed around client-specific needs, service level, and user skill set. Live training sessions are given remotely and recorded for each client. The Zeta Knowledge Base, accessible from the ZMP UI, provides further platform instruction and guides. Regardless of service model, all Zeta clients receive a designated account manager.

In addition to these standard services, Zeta offers strategic professional services as a one-time engagement or ongoing:

  • Strategy: Engagement and conversion optimization; cross-channel addressable experiences; program audits, gap analysis and road maps; campaign planning and optimization
  • Analytics: Customer profiling and segmentation, targeting models, customer portfolio cross-sell/upsell, results analysis and reporting
  • Creative: Full-service omnichannel creative, campaign content creation and optimization, responsive email design, channel-specific content audits
  • Campaign Management: Full-service campaign design, build and deploy; performance reporting; deliverability services; industry-specific specialization
  • Data Management: Data capture and consultancy, hygiene, appends, and more; NCOA/CASS, Lat/Long; geocoding; rejection handling
What level of integration is required for clients to implement your product/solution into their existing tech stack?

Zeta believes in an open web environment. We enable our clients to determine partner technology integrations by providing an integrated Channel Manager interface to manage the ZMP's open integration Web Services and schema-less structure. This allows two-way communication through various integration methods, from real-time (JavaScript library, API, mobile SDK), to feeds, to batch-based data integration, in minutes. Below are four specific examples of how the ZMP readily supports integration with advertising and marketing technologies, making it easy for marketers to get value from their data:

  • ZMP has a suite of best-in-class channel solutions, including email, display, site personalization, and push notifications. These connectors enable batch and real-time RESTful APIs that include site integrations to support the streaming of customer engagement activities. Check out here for the documentation of our APIs.
  • ZMP data connectors allow direct, loss-less integration with database, data warehouse, CRM, CDP, etc. (e.g., Snowflake and BigQuery). Zeta can enable "Snowflake share," allowing the client read-only access to a walled-off version of Zeta’s Snowflake instance to query as often as they like without impacting production processes.
  • ZMP Channel Manager offers seamless connection to all advertising/marketing channels, flexible APIs and webhooks to create new connects to any channel.
  • Pre-built integrations.
Do you offer a trial pilot program as proof of concept?

Yes, Zeta offers both a sandbox or a proof-of-concept (POC) approach to test-driving the ZMP.

A Sandbox uses demo data to support feature and function demonstration. It's available upon selection as a finalist or one of two finalists. A sandbox environment proves the tool's data integration capabilities and provides prospective customers practical experience using the Zeta Marketing Platform (ZMP).

A POC provides the same ability to evaluate the ZMP's features and functions but gets more specific, using client data and creative assets to replicate particular use cases and experience the ZMP workflow process from start to finish.

Questions?

Please contact us at totalretailtech@napco.com or read the FAQs.

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