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Sept. 18-20, 2018 | Dallas, TX


Keep checking back for agenda updates!


  • 1:00 pm
    5:00 pm
  • 2:00 pm
    4:00 pm
    Store Tours (select stores nearby)
  • 5:00 pm
    6:00 pm
    Opening Keynote
  • 6:00 pm
    7:00 pm
    Panel Discussion: Highlighting the Impact of Technology and Innovation in Today's Retail Marketplace

    Retail is in the middle of a major transformation. Traditional retailers and digital natives alike are re-imagining what their brick-and-mortar stores and e-commerce sites can be, using innovative technologies to transform customers’ shopping experiences. The companies on this panel are innovators when it comes to using technology in creative ways to make shopping easier and more exciting for consumers.

    • Brian Schultz
      Senior Director, E-Commerce and Digital Product Management
      Crate and Barrel
    • Samantha Lee
      Senior Vice President, Customer Experience
      Tailored Brands
  • 7:00 pm
    9:00 pm
    Opening Reception


  • 7:15 am
    8:15 am
    Breakfast Mingle
  • 8:15 am
    9:15 am
    Morning Keynote
    • Drew Green
  • 9:15 am
    11:00 am
    Boardroom Case Studies
    Digital & New Technologies
    Marketing & Merchandising
    Omnichannel & In-Store
  • 11:00 am
    11:15 am
  • 11:15 am
    12:00 pm
    Panel Discussion: How to Enrich the Customer Lifecycle With Data and Technology

    Consumers today are more distracted than ever. Therefore, acquiring customers, nurturing them and ultimately keeping them is a formidable task for retailers. In this panel, we will talk to retail leaders about how they’re able to uniquely use data and technology to enrich their customers’ experiences. The panelists will discuss some of the core technologies and data marketing strategies they’re using to drive the next generation of customer experiences. Sharpen your pencils, you’ll want to take notes during this panel!

    • Julie Roy
      Vice President, CRM, Digital and Analytics
    • Laura Loughran
      Head of Omnichannel Sales
      Chico's FAS
  • 12:00 pm
    1:00 pm
    Luncheon Presentation: Insights and Analysis From Total Retail's 2018 Retail Technology Report (2nd Annual)
    • Joe Keenan
      Executive Editor
      Total Retail
  • 1:00 pm
    2:40 pm
    1:1 Partner Meetings

    Your chance to investigate further into the service providers and technologies that your business is looking to invest in. Consider this due diligence the first step in making a well-informed purchase decision.

  • 2:40 pm
    3:00 pm
  • 3:00 pm
    4:00 pm
    Retailer Peer Groups (Retailers Only)

    Interested in connecting with other like-minded retailers? Want to find out what types of technologies, tools and systems they’re using, how their organizations are structured for optimal efficiencies, and more? This session represents your chance. Meet with fellow retailers in a small breakout format organized by common interests. Take advantage of the opportunity to engage in this interactive session. And don’t worry, you’ll be in a safe space, open only to retailers.

  • 4:00 pm
    5:30 pm
    Game Changers

    Learn from industry disrupters in this interactive session. The startups and entrepreneurs featured represent the cutting edge of technology, and their solutions and services could have a profound impact on the future of retail — both in-store and digital. See how your business could be transformed to better meet the needs of today’s tech- and digital-savvy consumers.

  • 6:30 pm
    9:00 pm
    Cocktails & Dinner


  • 7:45 am
    8:30 am
    Breakfast Mingle
  • 8:30 am
    9:20 am
    Morning Keynote
  • 9:20 am
    10:50 am
    Boardroom Case Studies
    Digital & New Technologies
    Marketing & Merchandising
    Omnichannel & In-Store
  • 10:50 am
    12:50 pm
    1:1 Partner Meetings
  • 12:50 pm
    1:50 pm
    Luncheon Presentation
  • 1:50 pm
    2:50 pm
    Retailer Peer Groups (Retailers Only)
  • 3:00 pm
    3:15 pm
    Close of Conference/Pick Up Swag Bags