Kick off the event by meeting fellow attendees and peers. This is your first opportunity to network and create meaningful connections from across the retail industry.
While generative AI is and has been a hot topic in the retail industry, tangible results have largely remained elusive. In this session, Mike de la Cruz, president and chief strategy officer at iAdvize, will bridge that gap by showcasing concrete outcomes from active implementations of generative AI in the e-commerce customer experience. Through the case studies of early adopters like Cdiscount, we’ll give you a firsthand look at the revolutionary impact of AI-powered personal assistants today, as well as break down what these results mean for the future of e-commerce.
REI Co-op is on a mission to connect every person to the power of the outdoors and engage them in the fight to protect it. As a member co-op, REI is a different kind of company and thinks differently about how it measures business success.
Dan Shull, senior vice president and chief technology officer, shares how REI’s technology transformation is grounded in its purpose and how retailers can consider their values when shaping their road maps.
Wrap up day one by enjoying food and drinks along with live entertainment. This is another chance to network and get to know other professionals from across the retail industry.
Do you know why 84 percent of Gen X consumers feel brand loyalty is incredibly important? Or how to create a sense of authenticity to reach the 90 percent of millennials who value this from brands? Why 77 percent of Gen Z prefer to shop in-store? By diving into a proprietary data set powered by over 235 million people across North America, we were able to find answers to these questions — and more. In this session, join Zeta Global’s Vice President of Retail Melissa Tatoris as she dives into how brands can target and convert potential customers across every generational background with freshly uncovered data-backed strategies.
Artificial intelligence is reshaping the retail industry. The technology holds incredible promise, but security and privacy incidents diminish public trust and draw attention from regulators. Navigating the responsible AI landscape is challenging. Seth Dobrin, president and board member of the Responsible AI Institute, will offer insights to organizations and AI practitioners to help them build, buy and supply safe and trusted AI systems.
The challenges retailers have experienced in recent years have forced them to rethink their business models and revenue streams. Mostly gone are the days of relying solely on the sale of physical products through online and offline stores. Retailers have gotten innovative to supplement their primary revenue driver, launching retail media networks (RMNs), online marketplaces, recommerce platforms, 3D and other digital products, among other solutions, as a way diversify their revenue mix. This panel discussion will focus in on these new revenue opportunities, as well as the technology solutions that are enabling them.
In this retailer-only session, attendees will be grouped by job function for engaging, insightful conversations with peers who are facing similar challenges within their roles. Share real-world examples, experiences, tips and tools during this problem-solving session.
Studies have proven that more diverse teams and organizations perform better. Yet progress with diversity, equity and inclusion (DEI) initiatives remains stubbornly slow for far too many organizations. This panel will address solutions to this challenge, including developing a talent pipeline of minority candidates, championing DEI efforts both internally and externally, technology investments that can support DEI goals, among other points.
A panel of experts from leading retail organizations will engage in a conversation about the most buzzed about topic in the industry: generative AI. From what exactly generative AI is to its multiple applications across the retail industry, to how the technology can be a value add and not a threat to employees, attendees will leave this session with a better understanding of how and why generative AI can benefit their businesses.
Take advantage of this opportunity to accomplish valuable intel gathering on some of the leading technology solution providers in the market. These meetings are intended to help foster beneficial relationships for both attendees and sponsor partners.
In this “Shark Tank”-style session, founders of startup technology companies pitch their solutions to a panel of judges and a discerning audience (who will also have a vote). You’ll hear about the latest emerging technology solutions and how they can be effectively integrated into your business.
As artificial intelligence opens up a world of new possibilities for e-commerce, consumer expectations will begin to grow rapidly. Bloomreach is helping businesses prepare for that tomorrow, today. Join Rob Rosenthal, Bloomreach’s chief revenue officer, as he discusses how data and AI can transform the e-commerce experience as customers shop — in every channel — enabling businesses to build stronger customer relationships through true real-time personalization.
Transformation involves having a clear strategy, understanding your customers, and evolving the ways of working within to actually change not just the technology, but also the people and process within. How does your organization understand value and where it comes from? How do you move the organization’s priority through the lens of a KPI so the investment of money happens in the right places — tech, people and modernization. This engaging keynote will answer these questions as well as provide attendees with a road map for better managing people, processes and technology, resulting in better business outcomes.
The perfect way to close day two of the event is by enjoying delicious food and a night out on the town with your fellow attendees!
When Evan Wayne, CIO of World Market, saw the way that Zipline was boosting store teams’ engagement, he knew that was just the beginning of what it could achieve. When he expanded the partnership with Zipline, World Market unlocked new levels of organizational alignment.
In this fireside chat, Wayne sits down with Jeremy Baker, CTO and co-founder of Zipline, to discuss how he’s leveraged Zipline as a partner to expand from empowering retail teams to aligning the entire organization from HQ to frontlines, harnessing engagement across the organization, and driving best-in-class store execution.
When Bright Cellars was launched over six years ago, there were few “off-the-shelf” solutions available for a subscription business. Over time, Bright Cellars built an entirely proprietary platform, top to bottom, including CRM, customer service, inventory management, as well as the website. As the business scaled, its platform didn’t scale with it, but the costs to manage it kept going up. A replatforming would have taken up to a year and still left the company with a fairly large technology team to support. The solution? Bright Cellars effectively eliminated most of its tech roles and pivoted to a fully hosted solution with a new stack of apps built on top of Shopify. By tightly managing scope and keeping to “off-the-shelf” capabilities, Bright Cellars was able to fully replatform, including a new 3PL, in nine weeks. Learn the results in this case study keynote presentation.
With technology evolving so rapidly, it’s incumbent upon retail executives to keep themselves abreast of all the latest solutions in the market. This session will highlight the emerging technologies that figure to have the biggest impact on the retail industry in the near future, as well as how they can be effectively integrated within existing tech stacks.
In this retailer-only session, attendees will be grouped by technology pain points (e.g., integration, legacy systems, talent, etc.) for engaging, insightful conversations with peers who are facing similar challenges. Share real-world examples, experiences, tips and tools during this problem-solving session.
Take advantage of this opportunity to accomplish valuable intel gathering on some of the leading technology solution providers in the market. These meetings are intended to help foster beneficial relationships for both attendees and sponsor partners.
Technology expert and current chief technology officer at Build-A-Bear Network, Dara Meath will share her real-world experiences from leading and transforming technology teams. She will detail the steps she’s taken in her career to build high-performing tech teams, including evaluating talent, assessing existing infrastructures for both short- and long-term organizational goals, identifying emerging trends and how technology can be leveraged to capitalize upon them, among other topics.
Please contact us at totalretailtech@napco.com or read the FAQs.